Legal

PowerPod Limited Product Warranty and Guarantee

Version 1.0. For PowerPod products bought in India through an Authorised PowerPod Dealer.

This Limited Product Warranty and Guarantee is provided by Movio Technologies Private Limited, operating under the brand name GridXenergy ("GridX", "we", "us" or "our"). It covers the PowerPod Battery, the PowerPod Fast Charger and the PowerPod Vehicle Dock, on the terms, conditions, exclusions and limitations set out here.

The first four sections say what the warranty means in plain words. The warranty in full follows them, and where the two read differently, the full terms apply.

To raise a claim, start with your Authorised Dealer (find one near you), or reach us through Support.

In plain words

I.What is covered: the promise

This is what you get with the 3-year standard warranty, and with the 5-year cover (3 + 2) if you add the extension when you buy.

  • Manufacturing defects. We cover any failure caused by how the battery was built. If the internal spot welding, the thermal management or the Battery Management System (BMS) fails under normal use, it is on us.
  • Performance degradation. Batteries naturally lose a little capacity over time. If your PowerPod's maximum capacity drops below 70% of its original rating during the warranty period, we repair or replace it.
  • Connector integrity. The hot-swappable connector is covered when it fails through normal mating cycles, not through forced physical damage.
  • Labour and parts. Internal cell replacements, the electronics and the labour to fix them are fully covered. You pay nothing out of pocket for a valid claim.

II.What to expect: the experience

How it goes when something goes wrong.

  • Data-driven diagnostics. The PowerPod's BMS keeps telemetry logs, so we can diagnose an issue from the data without making you jump through hoops.
  • Quick resolution. A faulty pod gets a streamlined repair or a direct swap for a working pod, to get you back on the road.
  • Hassle-free transfers. If you sell your vehicle or hand over your energy subscription, the warranty goes with the pod to the new user.
  • Firmware updates. Over-the-air and service-centre updates keep improving the battery's software, for efficiency and for safety.

III.What is not covered: the exclusions

Damage from outside the pack, and what the PowerPod was never meant to go through.

  • Physical abuse and accidents. Damage from dropping the PowerPod, vehicle crashes or severe external impact.
  • Tampering and unauthorised access. Opening the casing, breaking the tamper seals or attempting to modify the internal circuit boards or cell configuration ends the warranty.
  • Improper charging. Using non-approved, third-party chargers, or modifying the charging cables.
  • Extreme neglect. Leaving the battery completely drained, at 0%, for a long period (over 30 days, for example), which chemically damages lithium-ion cells.
  • Environmental damage. Submersion in water beyond the pod's IP rating, or exposure to external fires or natural disasters.

IV.Our responsibility: the manufacturer's onus

We design, engineer and manufacture these packs from the ground up, so these are our commitments.

  • Design integrity. We own the safety of the pack. If a thermal event or a failure is caused by a flaw in our layout or our choice of materials, we take full responsibility for replacing the hardware.
  • Accurate telemetry. We are responsible for the BMS reporting state of charge (SoC) and state of health (SoH) accurately. If the software gives you fundamentally false readings, we must correct it.
  • Supply chain quality. If a batch of lithium-ion cells from our supplier is faulty, it is on us to replace your pod. The dispute with the supplier is ours to handle.

The warranty in full

1.Definitions

For the purposes of this Warranty:

"PowerPod™" means the PowerPod™ battery system and associated components supplied by GridX.

"Battery" means the PowerPod™ battery pack, including its cells, Battery Management System (BMS), internal electronics, thermal management system, enclosure and other components supplied as part of the battery.

"Fast Charger" means the GridX-approved charger supplied for charging the PowerPod™ Battery.

"Dock" means the GridX-approved vehicle dock supplied for installation and electrical integration of the PowerPod™ Battery with a compatible vehicle.

"Authorised Dealer" means a dealer, distributor, service partner or other entity formally authorised by GridX to sell, install or service PowerPod™ products.

"Warranty Period" means the applicable period stated in Section 3 of this Warranty.

"Manufacturing Defect" means a defect in materials, components, design, assembly or workmanship attributable to the manufacture or supply of the applicable PowerPod™ product and which is determined by GridX, through its applicable inspection or diagnostic process, to have existed independently of misuse, accident, improper installation, normal wear and tear or another excluded circumstance.

2.Products covered

This Warranty applies to PowerPod™ products purchased from an Authorised Dealer in India.

The products covered are:

  1. a.PowerPod™ Battery;
  2. b.PowerPod™ Fast Charger; and
  3. c.PowerPod™ Vehicle Dock.

Any accessory, component, software, service, vehicle or third-party product not expressly covered by this Warranty shall not be considered covered merely because it is used together with PowerPod™.

3.Warranty period

The applicable warranty periods are as follows:

  • PowerPod™ Battery: 3 years from the date of purchase.
  • PowerPod™ Fast Charger: 1 year from the date of purchase.
  • PowerPod™ Vehicle Dock: 1 year from the date of purchase.

The optional 2-year Extended Battery Warranty may be purchased only at the time of the original purchase of the PowerPod™ Battery. Where purchased, the Battery shall have a maximum total warranty period of 5 years from the original purchase date.

The Extended Battery Warranty is subject to the same terms, conditions, exclusions and limitations as the standard Battery Warranty unless expressly stated otherwise.

Any warranty extension or additional coverage offered after the original purchase, if any, shall be governed by separate pricing and terms determined by GridX.

4.Commencement of warranty

The Warranty Period begins on the date of purchase from the Authorised Dealer, as recorded on the original purchase invoice.

Activation, registration, installation or first use shall not postpone or extend the Warranty Period.

The customer shall retain the original purchase invoice and PowerPod™ serial number as evidence of the purchase date and warranty eligibility.

5.What is covered

Subject to this Warranty, GridX warrants the PowerPod™ Battery against Manufacturing Defects during the applicable Warranty Period.

This includes Manufacturing Defects attributable to components or systems including, where applicable:

  1. a.battery cells;
  2. b.internal electrical connections;
  3. c.Battery Management System (BMS);
  4. d.internal electronics;
  5. e.thermal management components;
  6. f.protection and safety systems;
  7. g.internal assembly and workmanship; and
  8. h.other components forming part of the PowerPod™ Battery supplied by GridX.

Where GridX determines that a Manufacturing Defect exists, GridX shall, at its discretion and subject to applicable law, repair the affected component, replace the affected component, replace the Battery, or undertake another appropriate corrective action.

6.Battery capacity warranty

Battery capacity naturally changes over time and with use.

During the applicable Battery Warranty Period, where the maximum measured usable capacity of the PowerPod™ Battery falls below 70% of its original rated capacity, GridX will assess the Battery through its applicable diagnostic and testing process.

Where GridX confirms that the applicable capacity threshold has been reached and the condition is covered under this Warranty, GridX shall, at its discretion, repair or replace the affected Battery or relevant components.

The capacity assessment shall be conducted using GridX's applicable testing methodology, diagnostic equipment, BMS data and/or other technical information considered appropriate by GridX.

The capacity threshold shall not be determined solely on the basis of the customer's observed vehicle range or distance travelled per charge.

Battery capacity and performance may be affected by usage, charging patterns, storage conditions, operating temperature, vehicle configuration, load, riding conditions and other factors. Accordingly, the 70% capacity provision is not a guarantee of vehicle range or kilometres per charge.

7.Connector coverage

The PowerPod™ connector is designed for repeated insertion and removal during intended use.

Failure of the connector attributable to normal intended mating and de-mating cycles may be covered under the applicable Battery Warranty.

Connector damage resulting from forced insertion or removal, impact, bending, crushing, contamination, misuse, improper installation, unauthorised modification or other physical damage is not covered.

GridX shall determine, based on inspection and/or diagnostic assessment, whether a connector issue is attributable to Manufacturing Defect, intended usage, normal wear and tear or an excluded circumstance.

8.OLED display

The PowerPod™ OLED display is covered against Manufacturing Defects during the applicable Battery Warranty Period.

Normal wear and tear, cosmetic deterioration, scratches, physical damage, impact damage, misuse, liquid damage or damage caused by external circumstances are not covered.

Where GridX determines that an OLED display failure is attributable to a Manufacturing Defect, the applicable repair or replacement shall be covered under this Warranty.

9.Fast charger and vehicle dock

The PowerPod™ Fast Charger and Vehicle Dock are covered for one (1) year from the date of purchase against Manufacturing Defects in materials and workmanship.

Where GridX determines that a Manufacturing Defect exists, GridX may, at its discretion, repair or replace the affected component.

Normal wear and tear, physical damage, improper installation, misuse, unauthorised modification, use with non-approved equipment, electrical faults originating from the vehicle or other excluded circumstances are not covered.

10.Warranty remedy

For a valid warranty claim, GridX shall determine the appropriate remedy.

GridX may:

  1. a.repair the affected component;
  2. b.replace the affected component;
  3. c.replace the PowerPod™ Battery;
  4. d.provide an equivalent or functionally equivalent component; or
  5. e.undertake another corrective action considered appropriate by GridX.

The choice of remedy shall rest with GridX, subject always to rights that cannot legally be excluded under applicable law.

A replacement component or Battery supplied under Warranty shall carry only the remaining portion of the original Warranty Period and shall not restart a new warranty period.

Except where otherwise required by applicable law, this Warranty does not provide for replacement of the entire vehicle.

11.Labour and parts

For a warranty claim that GridX has determined to be valid, GridX shall cover the necessary parts and reasonable labour directly required to carry out the approved warranty repair or replacement through an Authorised Dealer or authorised service channel.

This coverage does not extend to unrelated vehicle repairs, third-party components, transportation costs, vehicle recovery, loss of income, business interruption or other costs not directly forming part of the approved warranty remedy, except where required by applicable law.

12.Installation requirements

PowerPod™ must be installed only by an Authorised Dealer or GridX-authorised technician.

Installation must be carried out in accordance with the applicable GridX PowerPod™ Installation SOP and approved installation requirements.

The Authorised Dealer is responsible for assessing vehicle compatibility before installation.

The customer must not request or permit installation of PowerPod™ on an unapproved vehicle or configuration.

Installation on an unapproved vehicle or configuration shall not be covered under this Warranty unless expressly approved by GridX in writing.

13.Vehicle compatibility

PowerPod™ compatibility may depend on the complete vehicle system, including but not limited to:

  1. a.vehicle architecture;
  2. b.motor;
  3. c.motor controller;
  4. d.electrical system;
  5. e.wiring and harness;
  6. f.battery interface;
  7. g.charging system;
  8. h.mounting arrangement;
  9. i.vehicle electronics; and
  10. j.other technical parameters specified by GridX.

The presence of a physically compatible battery compartment or electrical connector does not by itself establish PowerPod™ compatibility.

Only vehicle configurations identified as compatible by GridX or expressly approved by GridX in writing shall be considered approved configurations.

14.Transfer between vehicles

PowerPod™ must not be transferred or installed onto another vehicle without confirmation that the receiving vehicle is an approved PowerPod™ compatible configuration.

Any unauthorised transfer, modification or installation may result in the applicable warranty claim being rejected.

15.Commercial use

The Warranty remains applicable to PowerPod™ products used for personal or commercial purposes, including delivery, rental, fleet and other permitted mobility applications.

Commercial use does not create any separate guarantee of range, distance per charge, charging duration, battery performance or vehicle performance.

The PowerPod™ must nevertheless be operated within its specified technical, environmental and safety conditions.

16.Range and vehicle performance

PowerPod™ is an energy storage and delivery system integrated with a compatible electric vehicle. Actual vehicle range, distance per charge, charging duration and overall vehicle performance may vary depending on factors including, without limitation:

  1. a.vehicle configuration;
  2. b.motor and controller characteristics;
  3. c.rider and passenger load;
  4. d.riding style;
  5. e.vehicle speed;
  6. f.terrain;
  7. g.traffic conditions;
  8. h.tyre condition;
  9. i.ambient temperature;
  10. j.charging conditions;
  11. k.battery usage;
  12. l.vehicle condition;
  13. m.electrical system efficiency; and
  14. n.other operating conditions.

Accordingly, range, kilometres per charge, charging duration and overall vehicle performance are indicative operating parameters and are not independently warranted under this Warranty.

Nothing in this Warranty shall be interpreted as a guarantee of a specific range or distance per charge.

17.Exclusions

This Warranty does not cover damage, failure or malfunction caused by or attributable to:

  1. a.accident, collision, crash or severe impact;
  2. b.dropping, crushing or physical abuse;
  3. c.improper handling or transportation;
  4. d.improper storage;
  5. e.unauthorised or incorrect installation;
  6. f.installation on an unapproved vehicle;
  7. g.incorrect wiring or electrical integration;
  8. h.incorrect polarity or electrical connection;
  9. i.use of non-approved chargers, connectors, controllers, wiring or other equipment;
  10. j.opening, dismantling or disassembly of the PowerPod™ Battery;
  11. k.tampering with the BMS, firmware, safety systems or internal electronics;
  12. l.unauthorised software or firmware modification;
  13. m.modification of the Battery enclosure, connector, Dock or internal components;
  14. n.unauthorised repair or servicing;
  15. o.operation outside the specified technical, environmental or safety conditions;
  16. p.failure to follow applicable charging, storage, handling, safety or operating instructions;
  17. q.prolonged storage in a fully discharged or critically low state resulting from failure to follow applicable storage instructions;
  18. r.water or liquid ingress caused by misuse, improper installation or operation outside specified conditions;
  19. s.fire, explosion or overheating caused by an external source or external event;
  20. t.electrical faults originating in the vehicle;
  21. u.chemical exposure or contamination;
  22. v.natural disasters or other external events beyond GridX's reasonable control;
  23. w.normal wear and tear;
  24. x.cosmetic deterioration that does not affect functional operation;
  25. y.physical damage to the OLED display or connector;
  26. z.use outside India; or
  27. aa.any other circumstance that GridX reasonably determines is inconsistent with the intended use, installation, operation or maintenance of the PowerPod™.

18.Tampering and unauthorised access

The PowerPod™ Battery is a sealed electrical and energy-storage product.

The customer must not open, dismantle, modify, repair or otherwise access the internal battery assembly.

Any unauthorised opening, modification, repair, tampering or alteration of the Battery, BMS, electronics, firmware, cells, enclosure, connector or safety systems may result in rejection of the applicable warranty claim.

This restriction does not prevent an Authorised Dealer or GridX-authorised service technician from performing an authorised inspection or repair.

19.Charging and storage

The customer must use only GridX-approved charging equipment and follow the applicable charging and storage instructions.

The customer must not modify the charger, charging cable, charging connector or charging system.

Damage caused by non-approved charging equipment, modified charging equipment, improper charging, prolonged neglect, inappropriate storage or failure to follow applicable charging and storage instructions shall not be covered.

20.Battery safety

The customer must immediately stop using the PowerPod™ Battery and contact an Authorised Dealer or GridX if the Battery shows signs of:

  1. a.swelling;
  2. b.smoke;
  3. c.fire;
  4. d.leakage;
  5. e.unusual odour;
  6. f.abnormal heating;
  7. g.physical deformation;
  8. h.repeated fault conditions; or
  9. i.other abnormal behaviour.

The customer must not attempt to open, puncture, dismantle, repair or modify the Battery.

21.Vehicle and third-party components

This Warranty applies only to PowerPod™ products supplied by GridX.

It does not constitute a warranty for the vehicle or any third-party component, including the motor, motor controller, drivetrain, brakes, suspension, chassis, vehicle wiring, vehicle harness, vehicle electronics or other third-party components.

GridX shall not be responsible for a vehicle-side failure merely because the vehicle uses PowerPod™.

Where a vehicle-side issue is directly and demonstrably caused by a Manufacturing Defect in a PowerPod™ component, the applicable PowerPod™ component shall be handled under this Warranty.

22.Data and diagnostics

PowerPod™ may collect, store and transmit technical and operational information through its BMS, telemetry and connected systems.

GridX may use such information for purposes including:

  1. a.warranty assessment;
  2. b.fault diagnosis;
  3. c.battery health assessment;
  4. d.safety monitoring;
  5. e.product improvement;
  6. f.predictive maintenance;
  7. g.service support; and
  8. h.product reliability analysis.

GridX may rely on available product telemetry, BMS data and diagnostic information when assessing a warranty claim.

Where required, the customer shall reasonably cooperate with GridX and its Authorised Dealer to facilitate diagnosis.

23.Software and firmware

PowerPod™ may contain software and firmware necessary for the operation, monitoring, safety and performance of the product.

GridX may provide software or firmware updates from time to time for purposes including safety, security, diagnostics, reliability, functionality and product improvement.

Software or firmware updates may modify, improve or discontinue particular features where reasonably required for product operation, safety, compliance or technical improvement.

24.Warranty claim process

Warranty claims must initially be raised through an Authorised Dealer or another warranty channel designated by GridX.

The customer may be required to provide:

  1. a.original purchase invoice;
  2. b.PowerPod™ serial number;
  3. c.vehicle details;
  4. d.installation details;
  5. e.description of the reported issue; and
  6. f.other information reasonably required for diagnosis.

GridX may require:

  1. a.physical inspection;
  2. b.diagnostic testing;
  3. c.photographs;
  4. d.videos;
  5. e.telemetry;
  6. f.BMS data;
  7. g.vehicle information;
  8. h.charging information; or
  9. i.other technical information.

GridX shall determine, based on the available evidence and applicable diagnostic process, whether the reported issue is covered under this Warranty.

A claim may be rejected where the available evidence indicates that the issue resulted from misuse, improper installation, unauthorised modification, unapproved vehicle configuration, vehicle-side fault, normal wear and tear or another excluded circumstance.

No specific warranty claim resolution period is guaranteed under this Warranty.

25.Warranty claim deadline

A warranty claim must be raised within the applicable Warranty Period.

Claims submitted after expiry of the applicable Warranty Period shall not be covered under this Warranty, subject to any rights that cannot legally be excluded under applicable law.

26.Warranty transfer

Transfer of the Warranty to a subsequent owner or user shall be subject to the transfer policy prescribed by GridX at the applicable time.

Any permitted transfer shall not extend or restart the original Warranty Period.

27.Warranty registration

Warranty registration requirements, if any, shall be determined by GridX.

Any registration or activation process shall not alter the original warranty commencement date, which shall remain the date of purchase from the Authorised Dealer.

28.Manufacturer responsibility

GridX is responsible for addressing Manufacturing Defects attributable to the design, materials, assembly or workmanship of PowerPod™ products covered by this Warranty.

Where a defect is identified in a component supplied to GridX by an external supplier, GridX shall remain responsible for the applicable customer warranty remedy in accordance with this Warranty.

The customer shall not be required to pursue a supplier, cell manufacturer or other third party separately for a valid GridX warranty claim.

GridX may independently pursue any supplier, manufacturing or supply-chain remedy available to it.

29.Geographical limitation

This Warranty applies to PowerPod™ products purchased in India and used within India.

Warranty support for products used outside India shall not be provided unless expressly agreed by GridX in writing.

30.Limitation of remedy

The customer's remedy under this Warranty shall, subject to applicable law, be limited to the repair or replacement of the affected PowerPod™ component or Battery as determined by GridX.

This Warranty does not create any entitlement to replacement of the customer's vehicle.

31.Limitation of liability

To the maximum extent permitted by applicable law, GridX's liability under this Warranty shall be limited to the applicable warranty remedy expressly stated herein.

GridX shall not be liable for indirect, incidental, special, punitive or consequential losses arising from the use of, or inability to use, the PowerPod™ system, including loss of vehicle use, loss of income, loss of business, business interruption, loss of productivity, transportation costs or other associated expenses, to the extent permitted by applicable law.

Nothing in this Warranty shall exclude, restrict or limit any right, remedy, liability or obligation that cannot legally be excluded, restricted or limited under applicable law.

32.No other warranty

Except for the express warranties specifically stated in this document, GridX does not provide any additional express or implied warranty, representation or guarantee concerning the PowerPod™ product, including any implied guarantee concerning range, suitability for a particular vehicle or particular application, merchantability, performance or uninterrupted operation, except to the extent such warranty, representation or guarantee cannot legally be excluded.

No statement made by a dealer, salesperson, employee, distributor or other person shall create an additional warranty or obligation on behalf of GridX unless expressly authorised by GridX in writing.

33.Amendments and product improvements

GridX may modify, improve or update PowerPod™ products, components, software, firmware, specifications or manufacturing processes from time to time.

Such modifications or updates shall not, by themselves, alter the applicable Warranty Period for products already purchased.

34.Governing law and jurisdiction

This Warranty shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, disputes arising out of or in connection with this Warranty shall be subject to the jurisdiction of the competent courts in Delhi, India.

35.Customer acknowledgement

By purchasing the PowerPod™ system, the customer acknowledges that:

  1. a.the PowerPod™ has been purchased from an Authorised Dealer;
  2. b.the applicable warranty periods have been communicated;
  3. c.the PowerPod™ has to be installed by an Authorised Dealer or authorised technician;
  4. d.the PowerPod™ must be installed only on a GridX-approved compatible vehicle;
  5. e.the Warranty applies to the PowerPod™ products expressly covered herein and does not constitute a warranty for the customer's vehicle or third-party vehicle components;
  6. f.range, kilometres per charge, charging duration and overall vehicle performance are not independently guaranteed;
  7. g.the customer has received or has been provided access to applicable PowerPod™ safety, charging, storage and operating instructions;
  8. h.the customer understands the warranty exclusions and conditions; and
  9. i.the customer agrees to reasonably cooperate with GridX and its Authorised Dealers for inspection and diagnosis of warranty claims.