• I. OBJECTIVE AND APPLICABILITY OF THE POLICY
This Customer Privacy Policy (hereinafter referred to as the "Privacy
Policy") governs the collection, use, disclosure, transfer or otherwise
processing of personal data or sensitive personal data by MOVIO
TECHNOLOGIES PRIVATE LIMITED (the "Company" or "us" or" "our").
When you enter into an agreement with us to use the Customer application or
browse, visit or access the Movio Mobility website [www.gridxenergy.in]
and any other website published by the Company, or avail energy
services using the Company's smart batteries and battery swap
stations ("Movio Mobility entities"), we may collect some personal
information from you.
By clicking [I accept/I agree] you are agreeing to the terms of this
Privacy Policy, you acknowledge that you have read and understood
the Privacy Policy and that you provide consent for the collection,
processing, storage, use, disclosure, transfer and otherwise handling of
your personal and sensitive personal data in accordance with the
terms contained below.
Please note that you have the option to not
provide your sensitive personal data to us, however, we will not be able
to provide you with access to the Movio Mobility Application in case you
elect to do so.
The terms "You" or "Your" or "User" or "Customer" refer to drivers or
vehicle owners or fleet owners that are onboarded as customers and
any other such individual or legal entity who accesses or uses services
offered by Movio.
This Privacy Policy describes the types of information the Company
may collect from you or that you may provide in relation to the use or
access of any Movio entities and the manner in which such information
is collected, used, processed, disclosed and maintained.
This Privacy Policy shall apply to all information you provide or have
previously provided on the Movio Application and all information that
the Company collects or has previously collected on the Movio
Applications such as user information and any information you upload,
or have uploaded, or exchange, or have exchanged, with the Company
and other users of Movio Applications and any information submitted
by you to the Company.
This Privacy Policy does not apply to, nor does the Company take any
responsibility for, any information that is collected by any third party
either using the Movio Applications, or through any links on the Movio
Applications, or through any advertisements on the Movio Applications.
Any personal information collected in accordance with this Privacy
Policy will be collected and retained by the Company and by the
Company's dedicated cloud server or such other service provider as
may be used by the Company from time to time.
• II.TYPE OF INFORMATION COLLECTED
We collect following information from you:
i. Personally Identifiable Information:
• Onboarding and Account Creation Information: When you
are onboarded, we may collect your name, home address,
address proof documents, mobile number, email address
and the MOVIO TECHNOLOGIES PRIVATE LIMITED agreement
document signed by you to create your user account with
us;
• Vehicle Information:
We may collect information about your
vehicle, such as vehicle registration number, vehicle
category and type, vehicle VIN number, master dock ID,
driver DL number, vehicle make and manufacturing details,
vehicle zone, and vehicle TC to connect the Movio
Applications and to enable you to access our services at the
swapping stations;
• Geo-location Information:
The Movio Applications connect
to the battery-pack based on the bluetooth function
available; therefore, we will collect your geo-location data
from your device with your permission along with networkbased location information to connect the Movio Application
to your vehicle. When the vehicle is in use, we may collect
location data necessary for the purpose of displaying the
nearest swapping stations;
• Identity Verification Information:
We may also collect Know Your
Customer (KYC) and identity related information such as
Aadhaar Card details, PAN card details and cancelled cheque for
identity verification purposes.
Please note, you are required to
provide your Aadhaar number for the use of the Movio
Applications and the submission of your Aadhaar number is notvoluntary and is required
ii. Sensitive Personal Information:
• Password Information:
When you are onboarded, we may
require you to create an account to access the Movio
Applications and accordingly we may collect your password
and related information;
• Payment Information:
When you are onboarded and
subsequently to enable you to engage in transactions at the
swapping station, we will need to collect the financial
information you provide for this purpose including your
credit card number, your debit card number, your bank
account number, bank IFSC code, your UPI handle, payment
wallet information and net-banking details. The information
we collect would depend on the payment method that you
use.
We may pass this information on to our third-party
payment services vendors, or these entities may also directly
collect this information from you; and
iii. Non-Personal Information:
information that cannot be used to
identify you such as the webpages that you have viewed and your
usage patterns.
iv. Device Information:
• Movio Applications Information:
The Company may directly
or through its third-party vendors collect user information
about how you are accessing and using the Movio
Applications, which will include administrative and support
communications with us and information about the
purchases made through the Movio Applications.
We may
access certain aspects of your device to enable you to use
the Movio Applications.
For instance, we may access the
camera so that you can upload a photo for verification
purposes, we may access your device's storage so that you
can store your KYC documents and upload them to Movio
Applications, and we may access the list of contacts on your
phone to autofill certain details on Movio Applications; and
• Device and Log Information:
We may collect information
about the device you are using to access the Movio
Applications, including information which is automatically
collected about the device from which Movio Applications is
used such as device ID, information about your SIM card,
operating system, device settings and log data. We may
also collect network information about your device and
information which is collected from the Company's smart
batteries and quick interchange stations.
• III. MANNER OF COLLECTION OF THE INFORMATION
In the use of Movio Applications, as you navigate through the Movio
Applications, the Company may collect different types of information as
detailed above.
You understand that the information collected by the Company, may
be collected directly or through tracking of your usage of the Movio
Applications.
The usage details may include IP addresses, details of
your computer/phone, browser, location, payment information, battery
swap data, energy consumption data, connections, any information
that the Company may collect through the use of cookies and other
tracking technologies. The collection of data may in most cases be
automatic.
"Cookies" are files that would be placed in your system's hard drive and
are intended to improve your user experience, by enabling the
Company to track your usage and preference.
These cookies may track
your usage of Movio Applications, advertisements and links that you
visit and other user data. Most cookies the Company uses are limited to
a session, which mean they will be automatically deleted when your
session closes. You may decline these cookies by changing your
browser settings, if permitted, however, please note that this may
impact certain features of the Movio Application or your user
experience in using other Movio Applications.
Advertisements on Movio Applications may be posted by third-party
advertisers, and such third parties may use cookies and other
automatic tracking technologies to collect information about you,
including but not limited to web behavioural information and patterns.
The Company does not control nor takes any responsibility for such
third parties, their collection and use of information or their tracking
technologies or how they may be used.
You may also provide information to be published or displayed or
posted on Movio Applications or transmitted to other users of Movio
Applications or third parties.Any such information is posted or
transmitted to others at your own risk.
Please be aware that the
Company cannot control the actions of other users of Movio
Applications with whom you may choose to share information with.
We will not retain any sensitive personal data for longer than is required
for the purpose for which such data was collected, or may lawfully be
used, or is otherwise required under any other law for the time being in
force. We may retain anonymized data for as long as is required.
• IV. USE OF YOUR INFORMATION
The information that we collect on Movio Applications will be used for
the following purposes:
i. Administration Purposes:
The Company will access and use your
data as reasonably necessary and in accordance with your
instructions to:
(a) provide, maintain and improve the Movio
Application and to provide you with energy services, our products
and features;
(b) prevent or address service, security, technical
issues, or at your request in connection with support matters;
(c)
act in a manner required by law,
(d) act in the manner expressly
permitted in writing by you;
(e) provide our services and Movio
Application facilities to you;
(f) carry out transactions;
(g) carry
out identity/KYC authentication;
(h) monitor customer attendance
and vehicle location; and
(i) carry out consumer lead generation;
ii. To improve the Customer Application and other Services:
We
carry out research and analyze trends to better understand how
Users are using Movio Applications and improve them. We may
use your information to expand and improve our services and
business and to develop internal and external analyses;
iii. To communicate with you by:
• Responding to your requests:
: If you contact us with a
problem or question, we will use your information to respond.
• Sending emails and notifications:
By accepting the terms of
this Privacy Policy you give us the permission to send you
Movio Application notifications and administrative emails
and messages including text messages.
We may also
contact you to inform you about changes in Movio
Applications, their offerings, and important Movio
Application related notices, such as security and fraud
notices.
These emails and notifications are considered part
of Movio Applications and you may not opt-out of them. In
addition, we sometimes send emails about new product
features or other news about the Company.
You can opt out
of these at any time; and
• Other purposes you consent to, are notified of, or are
disclosed when you provide personal information.
• V. DISCLOSURE OF YOUR INFORMATION
You hereby acknowledge and agree that we may disclose or transfer
the information you provide to us under the following circumstances, to
the entities/individuals identified below:
i. Your information including any user information will be made
available to other users of Movio Applications to enable the
Company to
(a) provide you with Movio services;
(b) carry out
advertising;
(c) for the purpose of business transactions;
(d)
communicate with you and provide you with notifications related
to the service;
ii. The information you provide on the Movio Applications may be
disclosed by the Company to the other users on Movio
Applications, the Company's agents, employees, third party
advertisers, subsidiaries and affiliates, or to other third-party
service providers of the Company who require the information for
the purposes of using, operating and maintaining Movio
Applications. We may further share your information with our
verified Partners as required to support and facilitate business
transactions. This includes the sharing of your information with an
original equipment manufacturers associated with the dealership;
and
iii. The Company will comply with requests and directions of all
governmental, law enforcement or regulatory authorities, which it
believes in good faith to be in accordance with any applicable
law. Such compliance may include providing user information,
personally identifiable information, or any other information to
such agency or authority.
By providing any information on Movio
Applications, you consent to the Company providing such
information to any governmental, law enforcement or regulatory
authorities who exercise jurisdiction over the Company and Movio
Applications.
• VI. DATA SECURITY
The information that you provide, subject to disclosure in accordance
with this Privacy Policy shall be maintained in a safe and secure
manner. We have adopted the necessary security standard to protect
the confidentiality and security of your information.
As a user of Movio Applications, you have the responsibility to ensure
data security. You should use Movio Applications in a responsible
manner. Do not share your username/identification number or
password with any person.
You are solely responsible for all acts done
under the username/identification number you are registered under.
Given the nature of internet transactions, the Company does not take
any responsibility for the transmission of information including user
information to Movio Applications.
Any transmission of information on
the internet is done at your risk. The Company does not take any
responsibility for you or any third party circumventing the privacy
settings or security measures contained on Movio Applications. While
the Company will use all reasonable efforts to ensure that your user
information and other information submitted by you is safe and secure,
it offers no representation, warranties or other assurances that the
security measures are adequate, safe, fool proof or impenetrable.
• VII. ACCESSING AND UPDATING YOUR INFORMATION
You may access, change, alter of otherwise modify, update the
information provided by you. You will also have the option of
withdrawing consent previously provided to the Company at any time
by accessing Movio Applications using your registered
username/identification number and accessing your user account, or
by reaching out to our official email-ID at
[connect@movio.co.in]
You may also change and/or delete any of the information you have
submitted. However, exercising this option will hamper the Company's
ability to provide you with any or all of the features of Movio
Applications. However, please note that the Company reserves the
rights to save any usage information and you are not entitled to seek
the deletion of the same.
The Company at its sole discretion may permit or deny the change of
any information, if it believes the same is required for compliance with
applicable laws.
• VIII. AGE RESTRICTIONS
The Movio Applications is only intended for users who are of 18 years of
age or older and otherwise competent to enter into binding contracts. If
you are not of the requisite age or otherwise unable to enter into
binding contracts, you are not to provide any user information or other
information. If it comes to the Company's attention that any information
pertains to an individual under the age of 18 years or otherwise not
eligible to enter into binding contracts, such information will be deleted
without notice to you.
• IX. LIMITATION OF LIABILITY
The aggregate liability of the Company to You or anyone, whether in
contract, tort, negligence or otherwise, howsoever arising, whether in
connection with this Privacy Policy or your access and use of the Movio
Applications and its contents and functionalities shall not exceed Rs.
1000/- (INR Rupees One Thousand only). In no event shall the Company
be liable for any loss of profits (anticipated or real), loss of business, loss
of reputation, loss of data, loss of goodwill, any business interruption or
any direct, indirect, special, incidental, consequential, punitive, tort or
other damages, however caused, whether or not it has been advised of
the possibility of such damages.
• X. AMENDMENTS TO THE PRIVACY POLICY
This Privacy Policy is subject to change at the Company's sole
discretion. Any changes to this Privacy Policy will be notified to you and
your consent will be obtained for material updates to this Privacy Policy,
if required under law.
• XI. GOVERNING LAW
The Privacy Policy is governed by the laws of India (without regard to its
conflict of laws principles). You irrevocably consent to the exclusive
jurisdiction of the competent courts located at Bangalore, Karnataka,
India for all disputes arising out of or relating to the Terms of Use.
Subject to the foregoing, all disputes arising out of or in connection with
this Terms of Use shall be settled in accordance with the rules of
Arbitration and Conciliation Act, 1996. The parties shall mutually appoint
a sole arbitrator to conduct the arbitration proceedings. The seat and
venue of arbitration shall be Gurugram and the language for arbitration
shall be English.
• XII. TERMS OF USE
This Privacy Policy shall form a part of the Terms of Use, which can be
found at [https://gridxenergy.in/privacy-policy].
• XIII. DATA PROTECTION CONTACTS
If you have any questions, comments, complaints or suggestions in
relation to this Privacy Policy, or any other concerns about the way in
which we process information about you, please contact us at
[connect@movio.co.in].
We shall endeavour to address all
requests/complaints within thirty (30) days from the date of such a
request/complaint being made.