GridXenergy is a brand and trademark owned and operated by Movio Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in India ("Company", "we", "us", "our"). "GridXenergy", including its name, logo, product names, plan names, and all associated intellectual property, are the exclusive property of Movio Technologies Private Limited.
This Policy governs all matters relating to subscription pricing, cancellation, refunds, billing, and use of the Spark, Surge, and Anchor plans ("Plans"). By purchasing or using any Plan, the user ("User", "you", "your") expressly agrees to be bound by this Policy.
1. NATURE OF SUBSCRIPTION
1.1 All Plans are prepaid, recurring subscription services billed monthly unless otherwise specified.
1.2 The subscription fee grants the User limited, non-exclusive, non-transferable access to platform services, pricing benefits, and energy-related features for the applicable billing cycle.
1.3 Once a billing cycle has commenced, the subscription shall be deemed activated and consumed, irrespective of actual usage.
1.4 Subscriptions do not create any ownership, vested rights, or permanent entitlement to any pricing, energy rates, or benefits.
2. RIGHT TO MODIFY PRICING, PLANS AND BENEFITS
2.1 The Company reserves the absolute, unrestricted, and unilateral right to:
• Change subscription prices
• Introduce, modify, or discontinue any plan
• Alter features, benefits, limits, energy rates, or entitlements
at any time and at its sole discretion, without prior notice.
2.2 Price changes shall apply:
• Immediately for new subscriptions
• From the next billing cycle for existing subscriptions
2.3 No pricing or benefit shall be deemed permanent or guaranteed.
2.4 Changes in pricing or plan structure shall not:
• Constitute a breach of contract
• Create any right to refund
• Give rise to claims for damages or compensation
3. CANCELLATION
3.1 The User may cancel a subscription at any time through the GridXenergy app, website, or authorized support channels.
3.2 Cancellation becomes effective only at the end of the current billing cycle.
3.3 Upon cancellation:
• Auto-renewal stops
• Access remains valid until the paid period expires
• No prorated or partial refunds shall be provided
3.4 Cancellation does not entitle the User to any refund.
4. REFUND POLICY
4.1 Refunds are not a matter of right and shall be issued solely at the discretion of the Company and only in the following circumstances:
• Erroneous charge due to a system or technical failure
• Charge after successful cancellation
• Duplicate payment
• Prolonged service unavailability directly attributable to Company systems
4.2 Refunds shall not be granted for:
• Change of mind
• Non-usage or partial usage
• Mid-cycle cancellation
• Dissatisfaction with pricing or plan features
• Pricing or plan changes
• Network, hardware, electricity, or third-party failures
• Payment gateway or banking delays
• Force majeure events
• Where benefits or energy advantages have already been availed
4.3 Approved refunds shall be processed to the original payment method within 5–7 working days, subject to banking and payment gateway timelines.
5. AUTO-RENEWAL AUTHORIZATION
5.1 All subscriptions are auto-renewing by default.
5.2 By subscribing, the User expressly authorizes recurring billing.
5.3 Failure to cancel before renewal constitutes explicit consent to charge.
6. SUSPENSION AND TERMINATION
6.1 The Company may suspend or terminate a subscription without refund in cases including but not limited to:
• Fraud or attempted fraud
• Abuse or misuse of services
• Breach of Terms of Service
• Violation of law or regulations
• Exploitation of pricing or system loopholes
6.2 Such termination shall not create any refund or compensation obligation.
7. LIMITATION OF LIABILITY
7.1 The Company shall not be liable for:
• Indirect, incidental, special, or consequential damages
• Loss of profits, data, business, or goodwill
• Power outages, network failures, hardware faults
• Third-party service disruptions
7.2 Maximum liability, if any, shall not exceed the amount paid by the User in the immediately preceding billing cycle.
8. COMPLIANCE WITH INDIAN LAW
This Policy is governed by and drafted in accordance with:
• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• Applicable RBI and payment gateway regulations
The User agrees that this constitutes a legally binding electronic contract.
9. FORCE MAJEURE
The Company shall not be liable for failure or delay caused by events beyond its reasonable control including natural disasters, government orders, power failures, internet outages, regulatory actions, strikes, riots, or war. No refunds shall be due in such cases.
10. GOVERNING LAW AND EXCLUSIVE JURISDICTION
This Policy, all subscriptions, refunds, cancellations, pricing disputes, billing issues, and any claims arising from GridXenergy services shall be governed by the laws of India.
The courts at New Delhi, India, shall have exclusive jurisdiction.
No other court, consumer forum, or authority shall have jurisdiction.
11. AMENDMENTS
The Company reserves the right to amend or replace this Policy at any time without notice. Continued use after modification constitutes acceptance.
12. TRADEMARK OWNERSHIP
"GridXenergy" is a proprietary trademark and intellectual property of Movio Technologies Private Limited. Any unauthorized use is strictly prohibited.
13. CONTACT
Company: Movio Technologies Private Limited
Brand: GridXenergy
Email: